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2018 Open Enrollment For State of Florida Employees and Retirees

Open enrollment is your once-a-year opportunity to make changes to your state group insurance benefits. Make changes online in People Firstor call the People First Service Center weekdays from 8 a.m. to 6 p.m. Eastern time (ET) at 866-663-4735 or TTY 866-221-0268.

  • Avoid the rush—make changes early and online whenever it’s convenient for you.
  • Review your personalized benefits statement carefully. It shows what you are enrolled in this plan year and your options for the next year plan year, including the monthly cost.
  • Change elections as many times as you would like during open enrollment; elections become final at 6 p.m. Eastern time on the last day of the open enrollment period.
  • If you don’t make changes during open enrollment, all of your elections will continue to the new plan year except for dental elections, including the dollar amount deductions toward your healthcare flexible spending account (FSA), dependent care FSA, and/or health savings account (HSA).

If you make changes, look for your mailed confirmation statement in November or view your confirmation statement online in People First by selecting the Benefits Confirmation Statement link in the My Quick Links section on your home page. Be sure all changes are correct. Confirm you’ve enrolled your eligible dependents and removed those who are now ineligible (e.g., as a result of divorce).

Open enrollment starts at 8 a.m. Monday, October 16, and ends promptly at 6 p.m. Friday, November 3, 2017,  (all times Eastern).

What’s New?

  • Your HMO Plan option for 2018 may have changed. Please verify that your current HMO is available in your area for the 2018 plan year by visiting In the event your HMO Plan option has changed and you fail to make an election, you will be automatically enrolled into the HMO plan available based upon your home mailing address.
  •  Assurant is now Sun Life. This name change does not impact the coverage offered. 
  • Dental Options have changed. Several dental plans are ending.  Those plans include: Ameritas Plan (4064), Humana Plan (4004), Humana Plan (4054), and UnitedHealthcare plan (4014).  If you have any of those plans you will need to make a new plan choice.   New dental plans will be available through Ameritas and MetLife. Each company will offer three different levels of PPO coverage. The plans were designed to ensure open network access and a range of coverage options for state employees and their eligible dependents.
  • Occupational Therapy services are a covered benefit beginning January 1, 2018. Services must be for conditions resulting from a physical or mental illness, injury, or impairment. For the State Employees’ PPO Plan, coverage is limited to 21 treatment days during any six-month period; for the State Employees’ HMO Plan, coverage is limited to 60 visits per injury.
  • Medication Synchronization (Med Sync) allows you to save time and reduce the number of trips to your retail pharmacy by requesting that your retail pharmacist “synchronize” all your medication refills so you can pick them all up on the same day. Med Sync is optional, not required and allowed once per year. 
  • Vision Premiums have changed. New premiums are included in your Annual Benefits Statement.
  • At the end of 2018, members will be allowed to carryover up to $500 of unused healthcareflexible spending account (FSA) and limited purpose FSA money into the next plan year. The “Grace Period” for incurring claims into the next calendar year will be eliminated for the healthcare FSA and limited purpose FSA. Please note that the change to allow a carryover does not apply to the dependent care FSA, and the dependent care FSA will still have the “Grace Period” for incurring claims into the next calendar year.
  • For 2018, the health savings account (HSA) contribution maximum for employees enrolled in single coverage is $3,450, including the state’s contribution. The family coverage HSA contribution is $6,900. That is an increase of $50 for individual limits and $150 for family limits for the 2018 plan year. 
  • New Live Chat feature is available in the FSA & HSA Information Portal in People First. Now, with a click of your mouse you can chat with a Chard Snyder customer service representative. Anything you might call in or email about, you can also take care of using Live Chat Representatives, who are available to chat 8 a.m. to 5 p.m. Easter time Monday through Friday
  • OPS employees are now eligible to enroll in the healthcare FSA and the limited purpose FSA.
  • The Division of State Group Insurance (DSGI) is contracting with a private company to perform a Dependent Eligibility Verification Audit (DEVA) to determine whether dependent(s) are eligible to participate in the State Group Insurance Program. The audit will begin on December 1, 2017, and will require subscribers to respond to any requests for documentation to verify dependent(s) eligibility.Enrollees may remove ineligible dependents at any time prior to December 1, 2017, by calling People First at 866-663-4735 or online during Open Enrollment. 
  • Beginning January 1, 2018, DSGI will begin a Weight Management Pilot for eligible members of the Florida Blue, AvMed, Aetna, and UnitedHealthcare plans. This year-long pilot will enroll members in a wellness program and give them access to prescription drugs for chronic weight management. 

Stay in Touch with Mobile Apps

Download free mobile apps in the App Store or Google Play to complete these tasks from the palm of your hand.

Health insurance plan (if app is available)

  • Find a doctor in your network.
  • Look up symptoms, conditions and medications.
  • Email the message center.
  • Search claims.
  • Check benefits and coverage.
  • View your member ID card and use at your doctor’s office.
  • Estimate your payment.
  • Find an urgent care center.CVS/caremark for prescription drugs
  • Refill mail order prescriptions without registering or signing in (Easy Refill).• Submit a photo of your paper prescription.
  • Scan a prescription for refill.
  • See the number of refills due and orders in progress without signing in.• Check order status.• Renew or request new mail service prescriptions.
  • Check drug costs and coverage.
  • View prescription history.
  • Find a pharmacy in your network.
  • View your member ID card and use at a retail pharmacy.
  • Identify unknown pills.
  • Check for potential drug interactions.Chard Snyder for spending and savings accounts• View your account balances.
  • View transaction details.
  • File claims and attach receipts.
  • Add receipts to claims already submitted on the website.
  • View receipts and claims.
  • Receive text alerts by submitting your phone number.
  • Email questions to

Moving? Remember to keep your address current in People First.

How Do You Make Changes in People First?

Make changes online in People First—it’s easy.

Know your People First password. Passwords expire every 90 days for your protection. See Frequently Asked Questions, question 8, on how to reset your password quickly, if needed.

1.  Turn off the browser’s pop-up blocker and log in to People First.

2.  Select Start or the Open Enrollment link. Enter your People First password and select Certify to complete the dependent cerification process. Register new, eligible dependents by entering their personal information in People First (have Social Security numbers nearby).

3.  Select Enroll Now to start. Your current benefits and what you will have next year are side by side so you can easily verify or change your elections.

4.  Click Change or Add to make updates. Select the correct family coverage tier level for each insurance plan. Then add dependents to each insurance plan you choose.

5.  Once you’ve confirmed your choices, enter your People First password and select Complete Enrollment.

To be sure your selections are correct, select the Benefits Confirmation Statement link in the My Quick Links section on your People First home page. 

As a Reminder

Elect to receive your Form 1095-C electronically. Log in to People First and follow this trail: Employee Information > Personal Information > Contact Information. Then select Notification Email. If you don’t have a notification email in People First, enter one. Check the appropriate box to receive your 1095-C electronically. Otherwise, we will mail the 1095-C to the mailing address listed in People First. Please keep all addresses current. Safeguard your Form 1095-C to prove you had minimum essential health insurance coverage during the plan year. Speak with your tax preparer if you have questions about what you are required to report.
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